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Welcome to Cashmere Knot! We are committed to providing a seamless, luxurious shopping experience for our customers in Ireland and the United Kingdom. Below, you’ll find detailed information about shipping, returns, exchanges, and secure payment options for our handcrafted Pure Cashmere scarves, Pashmina stoles, and luxurious shawls.
Shipping Information
Do you offer international shipping ?
At Cashmere Knot, we are dedicated to providing a seamless, reliable, and luxurious delivery experience for our customers in Ireland and the United Kingdom. Currently, our shipping operations are focused exclusively within these regions, allowing us to maintain the highest standards of quality, care, and attention to detail for every order. Each product in our collection—whether it is a handwoven Pure Cashmere scarf, an exquisitely soft Pashmina stole, or a luxurious, finely crafted shawl—is carefully selected and individually inspected at our Ireland-based warehouse before it is prepared for shipping. Every item is handpicked and elegantly packaged, reflecting the premium craftsmanship and attention to detail that Cashmere Knot is known for, ensuring that your order arrives in perfect condition and ready to delight.
Our logistics process is designed to prioritize both security and speed. We collaborate exclusively with trusted courier partners who have a proven track record of reliability, professionalism, and timely delivery. Every shipment is fully tracked, giving you the ability to monitor your order in real-time, from the moment it leaves our warehouse to the moment it arrives at your doorstep. This level of transparency and care ensures that you remain informed throughout the entire shipping process, giving you peace of mind and confidence in every purchase.
While we do not currently provide international shipping beyond Ireland and the United Kingdom, we are actively exploring ways to expand our delivery network across Europe in the near future. Our goal is to extend the same exceptional service, meticulous care, and luxurious experience to customers across the continent, ensuring that more individuals can enjoy the unmatched quality and elegance of Cashmere Knot products.
At every step of the shipping journey, our focus remains on the details that truly matter: the secure packaging of delicate fibers, the timely dispatch of your order, and the exceptional customer experience that transforms the act of receiving a Cashmere Knot product into a moment of genuine luxury. We believe that delivery is more than just transportation—it is part of the experience of enjoying our handcrafted scarves, stoles, and shawls, and we are committed to making it as smooth, effortless, and memorable as the products themselves.
How much does shipping cost ?
Shipping Costs and Delivery Times
At Cashmere Knot, we aim to make shipping as transparent, seamless, and reliable as possible. Shipping fees for your order vary depending on your delivery address within Ireland or the United Kingdom, as well as the total weight of your purchase, which may include multiple items such as Pure Cashmere scarves, Pashmina stoles, and luxurious shawls. Exact shipping costs are calculated automatically during checkout, ensuring there are no hidden fees, surprises, or additional charges, so you can shop with full confidence. Each order is carefully and thoughtfully packaged to protect the delicate fibers of our products, preserving their softness, elegance, and premium quality throughout transit.
In addition to secure packaging, every shipment from Cashmere Knot includes a tracking number and link, allowing you to monitor your order in real-time from the moment it leaves our Ireland-based warehouse until it arrives safely at your doorstep. This transparency ensures peace of mind and allows you to plan for delivery at your convenience. Our dedicated logistics partners prioritize timely delivery, but please note that occasional factors beyond our control—such as public holidays, high-volume periods, or unforeseen courier delays—may affect estimated delivery times.
As a guide, most orders within Ireland are delivered within 3 to 5 business days, while deliveries to the United Kingdom typically arrive within 5 to 10 business days. We take every measure to ensure that your Cashmere Knot products reach you in perfect condition, securely wrapped to maintain the luxurious softness, warmth, and elegance that define our scarves, stoles, and shawls. From carefully hand-inspecting each item to partnering with trusted couriers, our goal is to provide a shipping experience that reflects the same high standard of craftsmanship and attention to detail that goes into every Cashmere Knot product.
Occasionally, we also offer promotions or free shipping on select orders, which are always clearly communicated on our website to provide additional value to our customers. Whether it’s a first-time purchase or a repeat order, our priority is to ensure that the process of receiving your Cashmere Knot products is as smooth, luxurious, and enjoyable as the products themselves.
Estimated delivery times:
Ireland: 3–5 business days
United Kingdom: 5–10 business days
Please note that public holidays, high-volume periods, or unforeseen courier delays may occasionally affect delivery times. Every package is securely wrapped to maintain the luxurious softness and premium quality of our Cashmere and Pashmina products.
Do you provide tracking for orders?
Yes! Every order includes a tracking number and link to monitor your shipment in real-time. You can follow your handcrafted scarves, stoles, and shawls from our warehouse in Ireland directly to your doorstep.
Returns and Exchanges
At Cashmere Knot, our mission is to ensure that every customer is completely delighted with their purchase. We understand that shopping for luxury items, such as our Pure Cashmere scarves, Pashmina stoles, and elegant shawls, is a personal experience, and we want you to feel confident in every decision you make. If, for any reason, you are not entirely satisfied with your order, we offer a simple, transparent, and stress-free returns and exchanges process for our valued customers in Ireland and the United Kingdom.
To initiate a return or exchange, please contact our dedicated customer support team at info@cashmereknot.ie within 14 days of receiving your order. Be sure to provide your order number along with the details of the item(s) you wish to return or exchange. Once we receive your request, our team will guide you through the return process, providing clear instructions for securely sending your items back to us. It is important to note that all items must be returned in their original condition—unused, unworn, and with all tags, packaging, and accessories intact. Returns must be made within 14 days of receipt to ensure eligibility.
For exchanges, we will happily accommodate requests for different sizes, colors, or styles based on current availability. Once we receive your returned item, we will promptly dispatch the replacement to your address in Ireland or the UK, taking every care to ensure that it arrives in pristine condition. Refunds are processed to your original payment method within 5–10 business days after inspection of the returned item. Please note that shipping costs are non-refundable, except in cases where the product is defective or incorrect.
If your order arrives damaged or defective, it is essential that you contact us immediately at info@cashmereknot.ie, including photographs of the damage for reference. We will review your claim and, upon approval, provide a replacement, repair, or full refund at no additional cost to you. To safeguard your items, we strongly recommend using a trackable shipping method for all returns, as Cashmere Knot cannot be held responsible for packages lost in transit. Return shipping costs are typically the responsibility of the customer unless the item is faulty, incorrect, or damaged.
We are committed to making every return or exchange as seamless and professional as the shopping experience itself. Our goal is to ensure that every product you receive maintains the same luxurious quality and elegance that Cashmere Knot is renowned for, allowing you to enjoy your purchase with complete satisfaction and confidence.
Payment Information
At Cashmere Knot, we aim to make the payment process secure, convenient, and stress-free, allowing you to focus entirely on the enjoyment of selecting your Pure Cashmere scarves, Pashmina stoles, and luxurious shawls. If you have any questions regarding products, sizes, or shipping before making a purchase, our customer service team is always available via info@cashmereknot.ie or through the website contact form. We pride ourselves on providing clear, prompt, and informative responses to ensure you can shop with complete confidence.
We accept multiple secure payment methods to suit your preferences, including Stripe for safe credit and debit card processing, Visa and MasterCard via Stripe, and Google Pay for quick and reliable mobile payments. All transactions on our website are encrypted using SSL technology and conducted over HTTPS, guaranteeing a secure connection between your device and our servers. We do not store full credit card details; sensitive information is handled exclusively by trusted and PCI-compliant payment processors like Stripe, ensuring your financial data remains private and protected.
To further safeguard our customers, we use advanced fraud detection and monitoring tools to identify and prevent unauthorized transactions. Only a limited number of authorized personnel have access to sensitive payment information, providing an additional layer of protection. Whether you are purchasing a single Pashmina stole or curating a collection of Cashmere scarves, your personal and financial information is always secure with Cashmere Knot, giving you full peace of mind while shopping for luxury accessories in Ireland and the United Kingdom.
Contact us :
Ways to Reach Us:
Email (General Support): support@cashmereknot.ie
Email (Returns & Exchanges): returns@cashmereknot.ie
Website: www.cashmereknot.ie
Address:
Barr Na gCurragh
Ballynahown, Galway, Ireland