FAQ

Welcome to Cashmere Knot! Here are answers to the most common questions about shopping with us in Ireland and the UK.

Shopping Information

Do you offer international shipping ?

Currently, Cashmere Knot ships exclusively within Ireland and the United Kingdom. All orders are carefully processed from our base in Ireland, where each Pure Cashmere scarf, Pashmina stole, and shawl is handpicked, meticulously inspected, and elegantly packaged to ensure the highest quality. We collaborate with trusted and reliable courier partners to guarantee that your items arrive safely, promptly, and in perfect condition. Every delivery is tracked so you can monitor your order from our warehouse in Ireland to your doorstep in Ireland or the UK.

While international shipping is not available at this time, we continually review opportunities to expand our delivery network and reach more customers across Europe in the near future. Our focus remains on providing exceptional service, attention to detail, and the authentic luxury experience that Cashmere Knot is known for. By shopping with us, you can rest assured that every item is handled with the utmost care and professionalism, reflecting the elegance and craftsmanship of our Pure Cashmere and Pashmina collections.

How much does shipping cost ?

Shipping costs for Cashmere Knot orders vary depending on your delivery address within Ireland or the United Kingdom and the total weight of your order, including any Pure Cashmere scarves, Pashmina stoles, and shawls. The exact shipping fee will always be calculated and displayed at checkout before you confirm your purchase, so there are no hidden costs. We strive to keep our delivery charges reasonable and affordable while partnering with trusted courier services to ensure your items arrive safely, promptly, and in perfect condition.

Every shipment is carefully packaged to protect the delicate fibers of our cashmere and pashmina products, maintaining their luxurious softness and quality during transit. We provide tracking information for each order, allowing you to monitor the progress of your delivery from our warehouse in Ireland to your doorstep in Ireland or the UK.

Additionally, we occasionally offer promotions or free shipping on select orders, which will be clearly communicated on our website and at checkout. Our goal is to provide a seamless and convenient shopping experience, ensuring that receiving your handcrafted scarves, stoles, and shawls is as enjoyable as selecting them. Cashmere Knot is committed to delivering not just luxury products, but also reliable, transparent, and customer-focused service for every order.

How long will it take for my order to arrive ?

Estimated delivery times:

Ireland: For customers in Ireland, Cashmere Knot strives to deliver all orders within 3–5 business days. Once your order is placed, our team carefully processes, handpacks, and dispatches your Pure Cashmere scarves, Pashmina stoles, and shawls from our Ireland-based warehouse.

We work with trusted courier partners to ensure timely delivery, and you will receive tracking information to monitor your package from dispatch to your doorstep. While 3–5 business days is our standard timeframe, please note that deliveries may occasionally be affected by factors such as public holidays, courier delays, or high-volume periods.

Every order is packaged to preserve the delicate fibers and luxurious softness of our products, so you can enjoy receiving your handcrafted cashmere and pashmina items in perfect condition. At Cashmere Knot, we aim to make your shopping experience seamless, reliable, and enjoyable, ensuring that Ireland customers receive their orders promptly and safely.

UK:  For customers in the United Kingdom, Cashmere Knot estimates delivery within 5–10 business days. Once your order is placed, our team in Ireland carefully processes, handpacks, and dispatches your Pure Cashmere scarves, Pashmina stoles, and shawls with great attention to quality and detail.

We work with trusted and reliable courier partners to ensure that your items arrive safely and in perfect condition. After dispatch, you will receive tracking information so you can monitor the progress of your order from our Ireland-based warehouse to your doorstep in the UK.

Please note that while 5–10 business days is the typical timeframe, deliveries may occasionally be affected by factors such as public holidays, high-volume seasons, or unforeseen courier delays. Every package is securely wrapped to maintain the luxurious softness, lightweight feel, and premium quality of our cashmere and pashmina products.

At Cashmere Knot, our goal is to provide a seamless and enjoyable shopping experience for our UK customers, ensuring that your handcrafted scarves, stoles, and shawls are delivered reliably and with the elegance you expect from our brand.

Please note that holidays or courier delays may extend delivery times slightly. You’ll always receive tracking details once your order has been dispatched.

Do you provide tracking for orders ?

Yes! At Cashmere Knot, we provide tracking information for every order to give you peace of mind and complete visibility of your shipment. Once your Pure Cashmere scarves, Pashmina stoles, or shawls have been carefully handpacked and dispatched from our Ireland-based warehouse, you will receive a tracking number along with a link to monitor your parcel’s journey.

Our trusted courier partners ensure that your order is safely transported, and you can follow it in real time until it arrives at your doorstep in Ireland or the United Kingdom. Tracking allows you to stay updated on estimated delivery times, any transit updates, and the final arrival of your handcrafted, luxurious products. This service is part of our commitment to providing a seamless, reliable, and customer-focused shopping experience, ensuring your Cashmere Knot order reaches you in perfect condition and on time.

 

Returns & Exchanges

At Cashmere Knot, we want you to be completely satisfied with your Pure Cashmere scarves, Pashmina stoles, and shawls. If for any reason you are not entirely happy with your purchase, we offer a straightforward returns and exchanges process for customers in Ireland and the United Kingdom.

How to Request a Return or Exchange
If you wish to return or exchange an item, please contact us within 14 days of receiving your order at info@cashmereknot.ie. Provide your order number and details of the item(s) you wish to return or exchange. Our team will guide you through the process and provide instructions for securely sending the product back to us.

Conditions for Returns
To qualify for a return or exchange:

The item must be unused, unworn, and in its original condition.

All tags, packaging, and any accessories included with the product must be intact.

Items must be returned within 14 days of receipt.

Exchanges
If you would like to exchange an item for a different size, color, or style, we will do our best to accommodate your request based on availability. Once we receive your returned item, we will process the exchange and ship the new product to your address in Ireland or the UK.

Refunds
Once we have received and inspected your returned item, a refund will be issued to your original payment method. Please allow 5–10 business days for the refund to be reflected in your account, depending on your bank or card provider. Shipping costs are non-refundable, except in cases where the item is defective or incorrect.

Defective or Damaged Items
If your order arrives damaged or defective, please contact us immediately at info@cashmereknot.ie with photos of the item. We will resolve the issue promptly by offering a replacement, repair, or refund, ensuring you receive the quality and craftsmanship expected from Cashmere Knot.

Important Notes

We recommend using a trackable shipping method for returns to ensure safe delivery back to our warehouse.

Return shipping costs are generally the customer’s responsibility unless the item is faulty or incorrect.

Cashmere Knot strives to make every shopping experience exceptional, and we are always happy to answer any questions or provide additional support regarding returns and exchanges.

 

Payment Information

 

Can I contact you before making a payment ?

Of course! At Cashmere Knot, we encourage our customers to reach out if you have any questions or concerns before placing an order. Whether you want more information about a specific Pure Cashmere scarf, Pashmina stole, or shawl, need guidance on sizes, or want clarification about shipping and delivery to Ireland or the UK, our team is always ready to assist you.

You can contact us via email at info@cashmereknot.ie or through our website’s contact form. We aim to respond promptly and provide clear, helpful answers so that you can make informed decisions with confidence. Your satisfaction and peace of mind are our priorities, and we want to ensure that every step of your shopping experience, from browsing to payment, is smooth, secure, and enjoyable.

What payment methods do you accept ?

At Cashmere Knot, we offer a variety of secure and convenient payment options to make your shopping experience seamless and worry-free. You can pay for your Pure Cashmere scarves, Pashmina stoles, and shawls using the following methods:

Stripe – Our primary payment partner, trusted globally for secure processing of credit and debit card payments. Stripe ensures bank-level encryption and fraud protection so your financial information is always safe.

Visa & MasterCard – We accept all major credit and debit cards via Stripe, giving you flexibility and convenience when shopping for luxurious, handcrafted products.

Google Pay – A fast, secure, and easy-to-use mobile payment option, ideal for customers who prefer to checkout using their smartphone.

All payments are processed securely, and Cashmere Knot never stores full card details on our servers. For any questions about payments or transactions, you can contact us anytime at info@cashmereknot.ie, and our team will assist you promptly.

Is the payment process secure ?

Yes, your security is our top priority at Cashmere Knot. We use advanced technology and strict protocols to ensure that every transaction for Pure Cashmere scarves, Pashmina stoles, and shawls is safe and protected. Our website employs SSL encryption to secure all communication between your browser and our servers, safeguarding your personal and financial information at all times.

We also partner with trusted payment processors such as Stripe and Google Pay, both of which comply with PCI DSS (Payment Card Industry Data Security Standards). This ensures that your card details and sensitive data are never stored in raw form and are always handled with the highest level of security.

In addition, we use fraud prevention tools and restricted access policies to detect and block unauthorized activities. Only authorized personnel have limited access to your data, providing maximum confidentiality and peace of mind.

If you have any concerns about your payment or need assistance, our team is always available at info@cashmereknot.ie to provide support and guidance.

SSL encryption & HTTPS secure connection 

At Cashmere Knot, we use SSL (Secure Sockets Layer) encryption to protect all data transmitted between your browser and our website. This ensures that sensitive information, including personal details and payment data for Pure Cashmere scarves, Pashmina stoles, and shawls, is fully encrypted and cannot be intercepted by unauthorized parties.

Our website also operates over HTTPS, which provides an additional layer of security and verifies that you are connected to the authentic Cashmere Knot site (www.cashmereknot.ie). This secure connection guarantees the integrity of your data during every interaction, from browsing products to completing your purchase.

By combining SSL encryption with HTTPS, we maintain a safe and trustworthy shopping environment, giving you peace of mind while exploring and purchasing our handcrafted luxury products.

Trusted gateways At Cashmere Knot, we prioritize your payment security and convenience by partnering with globally recognized and trusted payment gateways. Stripe is our primary payment processor, offering bank-level encryption and robust fraud protection for credit and debit card transactions. Through Stripe, we securely accept payments from Visa and MasterCard, ensuring that your financial information is handled safely at every step.

These trusted gateways comply with PCI DSS (Payment Card Industry Data Security Standards), which guarantees that your card details are never stored in raw form and are always protected. Using these secure payment methods, Cashmere Knot ensures a seamless and worry-free shopping experience for our customers purchasing Pure Cashmere scarves, Pashmina stoles, and shawls in Ireland and the UK.

For any questions about your payment or transaction security, our team is always available at info@cashmereknot.ie to provide support and guidance.

Industry-standard fraud protection protocols

At Cashmere Knot, we implement industry-standard fraud protection protocols to ensure that your personal and financial data are safe during every transaction. These measures include real-time monitoring of orders to detect and block any suspicious or unauthorized activity, helping to prevent fraudulent transactions before they occur.

By combining secure payment gateways like Stripe, Visa, and MasterCard with advanced fraud detection tools, we guarantee that your card details and sensitive information remain private and protected at all times. Whether you are purchasing Pure Cashmere scarves, Pashmina stoles, or shawls for delivery in Ireland or the UK, you can shop confidently knowing that Cashmere Knot prioritizes your security and peace of mind throughout the entire shopping experience.

Will my payment details be protected?

Absolutely. At Cashmere Knot, the protection of your payment information is a top priority. All transactions are encrypted using SSL technology and securely processed through trusted payment gateways like Stripe, Visa, and MasterCard. This ensures that your credit or debit card details are never exposed during the checkout process.

We do not store your full payment information on our servers. Instead, sensitive data is tokenized and handled solely by the secure payment processors, providing an additional layer of safety. Whether you are purchasing Pure Cashmere scarves, Pashmina stoles, or shawls for delivery in Ireland or the UK, you can shop with complete confidence, knowing that your financial and personal details are fully protected by industry-standard security measures.

For any concerns regarding payment security, you can always contact us at info@cashmereknot.ie, and our team will assist you promptly.