EU Privacy

This EU Privacy Notice describes in detail the practices and procedures by which Cashmere Knot (referred to as “Cashmere Knot,” “we,” “our,” or “us”) collects, processes, and manages personal data provided by individuals located within the European Union and the United Kingdom.

It applies to all users who interact with our primary website, www.cashmereknot.ie , as well as any affiliated platforms, mobile versions, and official social media channels that we operate.

At Cashmere Knot, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly, securely, and in accordance with applicable EU data protection laws, including the General Data Protection Regulation (GDPR).

We also align with the standards of Europrivacy, the European Data Protection Seal, which enables the verification of legal conformity in data processing activities and the issuance of formal certifications under Article 42 of the GDPR.

Through this notice, we aim to provide full transparency on how we manage your information, why we collect it, and the measures we take to safeguard your trust while you enjoy our luxury range of Pure Cashmere Scarves and Pashmina Stoles and Shawls across Ireland, the UK, and beyond.

www.cashmereknot.ie , as well as any affiliated platforms, social media channels, and services we own or operate (collectively referred to as the “Sites”).

By accessing and using our Sites, you acknowledge and agree to the collection, processing, and transfer of your personal data in accordance with the terms set forth in this Privacy Notice. Your privacy is important to us, and we are committed to ensuring that your personal information is handled responsibly and securely.

In this Privacy Notice, we aim to provide transparency regarding how your personal data is handled, including the following key areas:

Identity of the Data Controller

The data controller responsible for determining the purposes and methods of processing your personal information is Cashmere Knot, a luxury online retailer specializing in Pure Cashmere Scarves, Pashmina Stoles, and Shawls. We are based and operate in Ireland, with services extended to customers in the United Kingdom and across the European Union.

As the data controller, Cashmere Knot is fully accountable for ensuring that all personal data collected through our website, www.cashmereknot.ie , or any affiliated platforms is handled lawfully, fairly, and transparently. We take our responsibility seriously and comply with all applicable data protection regulations, including the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

Our role as the data controller involves:

Determining what personal data is collected (such as your name, contact information, and order details).

Defining why this data is collected (for example, to process purchases, manage deliveries, and improve your shopping experience).

Establishing how the data is processed, stored, and secured.

Ensuring that your data is not shared or transferred unlawfully and remains protected at every stage of handling.

We may also act as a joint data controller in collaboration with third-party service providers such as payment processors (e.g., Stripe, PayPal, or Google Pay) or logistics partners (e.g., DHL, FedEx, or An Post) when it is necessary to fulfill customer orders. In such cases, we ensure that each partner complies with GDPR standards and processes data only according to our instructions.

All personal data collected by Cashmere Knot is securely stored and processed within the European Economic Area (EEA) unless explicitly stated otherwise. When data transfers occur outside the EEA, we implement strict safeguards such as Standard Contractual Clauses (SCCs) and contractual data protection commitments to maintain the highest level of privacy compliance.

At Cashmere Knot, protecting your privacy is an integral part of our business values. We do not sell or rent customer data to third parties under any circumstances. Our goal is to ensure that your shopping experience is not only elegant and effortless but also secure, transparent, and trustworthy.

Types of Personal Data Collected

At Cashmere Knot, we collect and process only the personal data necessary to provide you with an exceptional and secure shopping experience. Every piece of information we collect is used with care, transparency, and in full compliance with EU and UK data protection laws.

We gather the following categories of personal data:

1. Information You Provide Directly

When you interact with our website, subscribe to our newsletter, or make a purchase, you may be asked to provide the following information:

Contact Details: Your full name, email address, phone number, and postal address — required for order confirmation, customer communication, and delivery.

Order & Transaction Data: Product selections, billing/shipping addresses, payment method (processed securely through trusted third-party providers), and order history — used for fulfilling and tracking your purchases.

Account Information (if applicable): If you create an account, we store your login credentials and preferences to personalize your future shopping experiences.

Marketing Preferences: When you opt in to receive marketing communications, we store your consent and preferences to send you updates, offers, and brand news.

Customer Support Communications: Any messages or information you share when contacting us for assistance or inquiries.

2. Information Collected Automatically

When you browse our website, we automatically collect certain information through cookies, analytics tools, and other technologies to improve your experience. This includes:

Device Information: Your device type, operating system, browser type, and IP address.

Usage Data: Pages visited, time spent on each page, referring URLs, and actions taken (such as adding items to your cart).

Geolocation Data: Approximate location derived from your IP address, helping us provide localized services (e.g., currency, language, or delivery options).

Cookies & Tracking Technologies: Used to remember your preferences, personalize your browsing experience, and analyze site performance. You can control or disable cookies through your browser settings at any time.

3. Information From Third Parties

We may also receive limited personal data from trusted third-party partners that help us deliver orders or process payments. This includes:

Payment Providers: Such as Stripe, PayPal, or Google Pay, which handle your payment details securely.

Shipping & Logistics Partners: Including DHL, An Post, or FedEx, which use your contact and address details to ensure timely and safe delivery.

Marketing & Analytics Tools: Platforms like Google Analytics or Meta (Facebook/Instagram) may provide anonymized insights to help us understand customer preferences and improve our services.

Purpose of Data Collection

We collect and process personal data to ensure that your interaction with Cashmere Knot is smooth, secure, and enjoyable. Specifically, your data is used for:

Order Fulfillment: To process, deliver, and track your orders efficiently.

Customer Service: To assist you with inquiries, returns, and product support.

Marketing Communications: To send newsletters, updates, and exclusive offers (only with your consent).

Website Optimization: To analyze site performance, user behavior, and improve usability.

Legal & Regulatory Compliance: To maintain records required by law, including accounting, taxation, and fraud prevention.

We do not collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health information). Any data collected is used solely for legitimate purposes related to the operation of our business.

At Cashmere Knot, transparency is at the heart of our privacy practices. We only collect what is necessary, keep it secure, and ensure that it serves a meaningful purpose in improving your shopping experience — whether you’re purchasing a Pure Pashmina Stole in Ireland or a Cashmere Scarf in the UK.

Legal Basis for Processing: We outline the legal grounds under which we process your personal data, including consent, contractual necessity, compliance with legal obligations, and legitimate interests.

Data Security Measures: We describe the steps we take to safeguard your personal data against unauthorized access, loss, or misuse. This includes technical and organizational measures to protect your privacy.

Your Rights Regarding Your Data: We inform you of your rights under GDPR, such as the right to access, correct, or delete your personal data, as well as how you can exercise these rights effectively.

This Privacy Notice is intended to provide you with the information you need to understand how we collect, process, and protect your personal data when you use our Sites. If you have any questions or concerns, please do not hesitate to contact us.

Compliance with EU Data Protection Laws

At Cashmere Knot, we are fully committed to complying with the General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679 — and all other relevant European Union privacy and data protection laws, including the Directive on Privacy and Electronic Communications (2002/58/EC).

Our data processing activities are guided by the core GDPR principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality. We ensure that personal data is collected and processed only for legitimate purposes and that every piece of information is handled with the highest level of care and security.

We have implemented comprehensive technical and organizational measures to protect personal information from unauthorized access, accidental loss, misuse, or alteration. These measures include secure encryption protocols, restricted access controls, and regular data protection audits.

In compliance with GDPR, you have the right to access, rectify, delete, restrict, and object to the processing of your personal data. You may also request data portability or withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

Cashmere Knot ensures that any third-party processors, partners, or service providers we collaborate with also adhere strictly to the EU’s data protection standards. Where required, Data Processing Agreements (DPAs) and Standard Contractual Clauses (SCCs) are in place to maintain compliance for international data transfers.

Our commitment extends beyond compliance — we aim to foster trust, transparency, and accountability in how we manage your information. For more detailed information about your GDPR rights, please refer to the official website of the European Data Protection Board (EDPB) or contact our Data Protection Officer (DPO).

Who is Responsible for Your Data?

The data controller for all personal data provided to or collected by the Sites is:

Cashmere Knot
📧 Email: info@cashmereknot.ie
🌐 Website: www.cashmereknot.ie

As the data controller, we are responsible for determining the purposes and means of processing your personal data in compliance with EU data protection laws.

The Data We Collect

Information You Provide to Us

Order Information

When you place an order with Cashmere Knot, we collect certain personal and transactional information to ensure a smooth, secure, and timely purchase experience. This information includes:

Full Name: To correctly identify the customer for order processing and delivery.

Email Address: For sending order confirmations, shipping notifications, and customer service communications.

Billing and Shipping Addresses: To accurately process payments and deliver your Pure Cashmere Scarves, Pashmina Stoles, and Shawls to your chosen location in Ireland, the UK, or EU countries.

Phone Number: To facilitate communication regarding delivery updates, order issues, or customer support inquiries.

Payment Details: Processed securely via trusted third-party payment providers (such as Stripe, PayPal, or Google Pay) to ensure complete protection of your financial information.

This data is collected solely for the purpose of order fulfillment, customer service, fraud prevention, and legal compliance. We do not store sensitive payment information on our servers; all transactions are handled through secure, PCI-compliant payment gateways.

By collecting this information, Cashmere Knot ensures that your orders are processed efficiently and delivered safely, while maintaining the highest standards of privacy and security for all customers.

Marketing Preferences

At Cashmere Knot, we may collect information about your marketing preferences when you choose to subscribe to our newsletters, promotional emails, or other marketing communications. This information may include:

Name: To personalize communications and address you appropriately.

Email Address: To send updates, exclusive offers, product launches, and special promotions related to our Pure Cashmere Scarves, Pashmina Stoles, and Shawls.

Preferences and Interests: Details you provide about the types of products or content you are interested in, allowing us to tailor marketing messages to your needs.

We collect and use this information only with your explicit consent, in full compliance with GDPR and other applicable EU and UK data protection laws. You have the right to withdraw your consent at any time, unsubscribe from marketing emails, or update your preferences by following the instructions in our communications or contacting us directly at info@cashmereknot.ie .

By managing your marketing preferences responsibly, we ensure that you receive only relevant and meaningful communications, enhancing your shopping experience with Cashmere Knot while respecting your privacy.

Communications: Information you provide through customer support or inquiries.

Information We Collect Automatically

Geolocation Data

At Cashmere Knot, we may collect geolocation data to improve the services we provide and to enhance your shopping experience. This data is typically derived from your IP address or device location and may include approximate information about your city, region, or country.

Geolocation data is used for purposes such as:

Providing accurate shipping options, delivery estimates, and localized services for Pure Cashmere Scarves and Pashmina Stoles and Shawls.

Displaying region-specific pricing, promotions, and content tailored to your location.

Analyzing website traffic patterns to improve performance, usability, and overall customer experience.

Supporting fraud prevention measures and ensuring secure transactions.

We collect this information in compliance with EU and UK data protection laws, including the GDPR, and take all necessary measures to ensure that your location data is handled safely and securely.

You may limit or manage the collection of geolocation data through your device settings or browser preferences. However, restricting this data may affect certain features or services on our website.

Device & Usage Data: Browser type, operating system, pages visited.

Cookies & Tracking Tools: To improve site performance and personalize your shopping experience.

Information From Third Parties

We may also receive limited personal data from logistics partners (e.g., DHL, FedEx) or payment providers (Stripe, Google Pay) in order to process and deliver your orders securely.

How We Use Your Data

We use your personal data to:

Process and deliver your orders.

Provide customer service and handle returns.

Improve our website, services, and products.

Send marketing communications (with your consent).

Prevent fraud and ensure transaction security.

How Long We Retain Your Data

We retain your data only as long as necessary for the purposes described:

Order Data: Retained for accounting and legal compliance.

Marketing Data: Retained until you unsubscribe.

Support Data: Retained for a reasonable time to resolve inquiries.

When no longer required, your data will be securely deleted or anonymized.

How We Share Your Data

Third-Party Service Providers: Payment processors (Stripe, Google Pay), delivery companies, and IT support.

Legal Obligations: If required by law or to protect our rights.

International Transfers: If data is transferred outside the EU, we ensure safeguards such as Standard Contractual Clauses.

Your Rights Under GDPR

As an EU resident, you have the right to:

Access your personal data.

Request corrections.

Request deletion (“right to be forgotten”).

Object to or restrict processing.

Request data portability.

To exercise these rights, email us at info@cashmereknot.ie .

Security of Your Data

At Cashmere Knot, the security and protection of your personal data are of utmost importance. We have implemented a combination of technical, organizational, and administrative safeguards to ensure that your information is handled securely and responsibly.

Key measures include:

SSL Encryption: All data transmitted between your device and our website is encrypted using Secure Socket Layer (SSL) technology, ensuring that your information, including login credentials and order details, is protected from unauthorized access.

Secure Payment Gateways: We use trusted and PCI-compliant third-party payment processors (such as Stripe, PayPal, and Google Pay) to handle all financial transactions securely. Cashmere Knot does not store sensitive credit card information on our servers.

Access Controls: Personal data is accessible only to authorized personnel who require it for legitimate business purposes, such as processing orders, providing customer support, or fulfilling legal obligations.

Organizational Safeguards: We maintain strict internal policies, staff training, and regular audits to ensure proper handling of personal data.

Monitoring and Updates: Our systems are regularly monitored, updated, and tested to prevent unauthorized access, data breaches, or vulnerabilities.

While no system can guarantee 100% security, Cashmere Knot takes every reasonable precaution to protect your personal information against accidental loss, misuse, unauthorized access, disclosure, alteration, or destruction.

By implementing these measures, we strive to provide a safe, reliable, and trustworthy experience for our customers purchasing Pure Cashmere Scarves, Pashmina Stoles, and Shawls in Ireland, the UK, and across Europe.

Changes to This Privacy Notice

At Cashmere Knot, we are committed to maintaining transparency and keeping our users informed about how we handle personal data. This Privacy Notice may be updated from time to time to reflect changes in our data practices, legal requirements, or business operations.

Publication of Updates: Any revisions or updates to this Privacy Notice will be posted directly on our website with a clearly visible “Last Updated” date, so you are always aware of the most current version.

Significant Changes: In cases of significant updates, such as changes to the types of personal data we collect, the purposes for which we use it, or how we share data with third parties, we may notify you directly via email if you have provided your contact information.

User Responsibility: We encourage users to periodically review this Privacy Notice to stay informed about how Cashmere Knot manages and protects personal information related to your purchases of Pure Cashmere Scarves, Pashmina Stoles, and Shawls.

Ongoing Compliance: Updating this Privacy Notice helps ensure that our practices remain compliant with EU and UK data protection laws, including GDPR, and continue to reflect our commitment to security, privacy, and transparency.

By continuing to use our website and services after any updates, you acknowledge and agree to the revised terms of this Privacy Notice.

Contact Us

If you have any questions or wish to exercise your data rights, please contact us: