Refund policy
Return and Refund Policy – Cashmere Knot Ireland
At Cashmere Knot Ireland, we are passionately committed to providing our customers with the very highest quality Cashmere and Pashmina products, meticulously curated to reflect the artistry and heritage of true craftsmanship. Each item in our collection—from our soft, lightweight stoles to our luxurious shawls and scarves—is carefully handcrafted by skilled artisans to ensure exceptional softness, unparalleled warmth, and timeless elegance that can be cherished for years to come. We believe that every piece you choose from Cashmere Knot Ireland is more than just an accessory; it is an experience, a touch of luxury, and a symbol of enduring quality. Your satisfaction is always our top priority, and we go above and beyond to make your shopping journey as seamless, stress-free, and indulgent as possible, whether you are browsing online or receiving your purchase at your doorstep.
We fully appreciate that, on occasion, a product may not meet your personal expectations or may require a return due to unforeseen circumstances. To provide peace of mind and confidence in every purchase, we have designed a comprehensive and customer-friendly Return and Refund Policy. This policy is intended to ensure that our valued customers feel secure, supported, and fully informed when shopping with us, knowing that if a product is not exactly right, a clear and fair process is in place to facilitate returns, exchanges, or refunds. At Cashmere Knot Ireland, our goal is to combine the timeless beauty of our Cashmere and Pashmina collections with a shopping experience that is trustworthy, elegant, and completely satisfying for every customer.
1. Eligibility for Returns
At Cashmere Knot Ireland, we aim to ensure that every purchase brings complete satisfaction. However, we understand that sometimes a product may not perfectly meet your expectations. To provide clarity and confidence, we accept returns on eligible items within 14 days from the date of delivery, allowing you adequate time to review your purchase in the comfort of your home.
To qualify for a return, the item must be unused, unwashed, and maintained in the same pristine condition as when it was delivered to you. This ensures that every piece retains the high standards of quality, softness, and elegance that are the hallmark of Cashmere Knot Ireland. Additionally, all original tags, packaging, and labels must remain intact, as these elements are an integral part of the product’s presentation, authenticity, and value.
Please note that only items purchased directly from Cashmere Knot Ireland via our official website are eligible for returns. This policy does not extend to purchases made through third-party platforms, marketplaces, or other retailers.
For hygiene, safety, and quality reasons, certain items cannot be returned or exchanged. This includes, but is not limited to, preloved or intimate accessories, gift cards, and products clearly marked as final sale. These exclusions ensure that all customers receive items that meet our rigorous standards while maintaining the luxury and integrity of our collections.
Our eligibility criteria are designed to protect both our valued customers and the exceptional quality of our Cashmere and Pashmina products, giving you confidence in every purchase while upholding the timeless elegance and care that defines Cashmere Knot Ireland.
2. How to Initiate a Return
At Cashmere Knot Ireland, we strive to make the return process as effortless and seamless as possible, ensuring that every customer feels supported and confident when shopping with us. If you find that you need to return a product, the first step is to reach out to our dedicated Customer Support Team at support@cashmereknot.ie. Our team is highly trained, courteous, and ready to guide you through every step of the return process with clarity and professionalism.
When contacting us, please provide the following essential details to help us process your request efficiently:
Your order number, so we can quickly locate your purchase in our system.
The specific item(s) you wish to return, including product names or SKU numbers, to ensure accurate handling.
The reason for the return, so we can better understand your needs and continuously improve our products and services.
Once your return request has been reviewed and approved by our team, you will receive detailed instructions on how to safely and securely return your item. We emphasize careful packaging and handling to maintain the luxurious quality and integrity of each Cashmere and Pashmina piece.
Our goal is to make the process simple, transparent, and stress-free, reflecting the same care and attention we put into crafting every product in our collection. By following this process, you can rest assured that your return will be managed efficiently and with the utmost consideration for your satisfaction.
3. Return Shipping
At Cashmere Knot Ireland, we take great care to ensure your Cashmere and Pashmina products are delivered in perfect condition. If you need to return an item, it is important that the return shipping process is handled with the same care and attention. Customers are responsible for the cost of return shipping, except in cases where the return is due to a defective, damaged, or incorrect item received from our store. In such cases, we are fully committed to covering the shipping costs to make the process effortless for you.
To ensure that your return reaches us safely and without incident, we strongly recommend using a tracked and insured shipping service. This provides peace of mind and allows both you and our team to monitor the progress of the return. Please note that Cashmere Knot Ireland cannot be held responsible for parcels that are lost, delayed, or damaged during transit, which is why careful selection of a reliable courier is essential.
We also ask that you pack your returned items carefully, ideally in the original packaging or a similar protective material, to prevent any damage during transport. This includes ensuring that all tags, labels, and wrapping remain intact, preserving the quality, appearance, and luxury of the product. Proper packaging not only protects the delicate fibers of Cashmere and Pashmina but also ensures that the items can be inspected and processed efficiently upon arrival at our facilities.
By following these guidelines, you help us maintain the high standard of service and product quality that defines Cashmere Knot Ireland, while ensuring your return is handled safely, securely, and with the utmost professionalism.
4. Refunds
At Cashmere Knot Ireland, we are committed to ensuring that every customer enjoys a seamless and trustworthy return experience. Once we receive your returned items, our team carefully inspects each piece to ensure it meets our return eligibility criteria. This meticulous inspection process helps us maintain the exceptional quality and craftsmanship that define our Cashmere and Pashmina products. Following this review, we will promptly notify you of the approval or rejection of your refund, keeping you fully informed every step of the way.
For approved returns, refunds will be processed to your original payment method within 7–14 business days. While we aim to make the process as fast as possible, please allow additional time for your bank or payment provider to reflect the refund in your account. This ensures that the funds are securely returned and that your transaction is completed with accuracy and transparency.
Please note that shipping charges are generally non-refundable, except in cases where we have sent an incorrect, defective, or damaged item. In such instances, we take full responsibility and ensure that all costs associated with returning or replacing the product are covered by Cashmere Knot Ireland.
Our refund process is designed to be fair, transparent, and customer-friendly, allowing you to shop with confidence, knowing that your satisfaction is always our top priority. By adhering to this process, we aim to provide a luxurious, stress-free, and reliable service that reflects the high standards and elegance of our handcrafted Cashmere and Pashmina collections.
If you like, I can continue with Sections 5–9 (Exchanges, Damaged/Defective Items, International Returns, Gift Returns, and Contact Information) in the same long, professional, luxury-focused style, so your full Return & Refund Policy is cohesive, detailed, and Shopify-ready.
5. Exchanges
At Cashmere Knot Ireland, we strive to provide our customers with the utmost flexibility and satisfaction when shopping for our luxurious Cashmere and Pashmina products. Currently, we do not offer direct exchanges for items. This approach allows us to maintain the highest standards of quality, hygiene, and craftsmanship across our collections, ensuring that every piece you receive meets our exacting standards of elegance and perfection.
If you wish to receive a different product, we kindly ask that you return the original item for a refund and then place a new order on our website. This process ensures that you have the opportunity to select the perfect item, whether it’s a different style, color, size, or design, while maintaining the integrity of our products for all customers.
Our Customer Support Team is always available to assist you during this process, providing guidance on how to return your original item efficiently and ensuring that your refund is processed smoothly. By following this process, you can confidently select your next Cashmere or Pashmina piece, knowing that the same luxurious care, attention, and quality are applied from start to finish.
We appreciate your understanding and cooperation and remain dedicated to offering a premium, reliable, and customer-focused shopping experience that reflects the timeless elegance and exceptional craftsmanship of every item at Cashmere Knot Ireland.
6. Damaged or Defective Items
At Cashmere Knot Ireland, we take immense pride in the quality and craftsmanship of every Cashmere and Pashmina product we offer. However, in the rare event that your item arrives damaged or defective, we are committed to resolving the issue quickly, efficiently, and with the highest level of customer care.
If you receive a damaged or defective product, please contact our Customer Support Team within 48 hours of delivery at support@cashmereknot.ie. To help us process your claim promptly, kindly provide your order number and clear photographs of the damage or defect. This information allows us to assess the situation accurately and take the necessary steps to ensure your satisfaction.
Once your claim has been reviewed and approved, we will provide a replacement item or a full refund, as per your preference, at no additional cost to you. This includes all associated shipping and handling fees, reflecting our commitment to a seamless and stress-free resolution.
Please ensure that the item has not been altered, worn, or used before reporting the damage or defect, as this helps us maintain the integrity of our return and replacement process while upholding the premium quality of our products.
At Cashmere Knot Ireland, we are dedicated to delivering a luxurious, worry-free shopping experience, and our policy for damaged or defective items underscores our promise to provide exceptional products, professional service, and complete peace of mind with every purchase.
7. International Returns
At Cashmere Knot Ireland, we are proud to offer our luxurious Cashmere and Pashmina collections to customers around the world. For our valued customers shopping from outside Ireland, international returns are accepted under the same eligibility criteria as domestic returns, ensuring that every customer receives the same level of care, clarity, and support when returning a product.
Please note that for international returns, the customer is responsible for all return shipping costs, as well as any customs, import duties, or taxes that may be incurred during transit. We strongly recommend using a tracked and insured shipping service to ensure that your return reaches us safely and without issue. Proper packaging and tracking provide peace of mind and protect the delicate fibers of your Cashmere and Pashmina items during international transit.
Refunds for international returns may take longer to process due to customs clearance, international shipping times, and banking procedures. While we strive to process all returns promptly, please allow additional time for your refund to be fully reflected in your account.
Our goal is to make international returns as smooth, transparent, and stress-free as possible, while maintaining the luxury, quality, and elegance that define every product from Cashmere Knot Ireland. By adhering to these guidelines, our international customers can shop confidently, knowing that their satisfaction is always our top priority, no matter where they are in the world.
8. Gift Returns
At Cashmere Knot Ireland, we understand that giving and receiving gifts is a special experience, and we strive to make the process as seamless and enjoyable as possible for both the giver and the recipient. If a product purchased as a gift does not perfectly suit the recipient, they may return the item for a store credit or exchange, ensuring that they can select a Cashmere or Pashmina piece that is truly cherished.
Please note that while the recipient can initiate a return, any refund will be issued to the original purchaser, maintaining transparency and accuracy in our transactions. To facilitate the return process, gift receipts must be provided. These receipts allow us to quickly verify the purchase and process the return efficiently, ensuring a smooth experience for all parties involved.
Our gift return policy is designed to reflect the same care, luxury, and attention to detail that goes into every Cashmere Knot Ireland product. By providing clear guidance and a flexible return option, we aim to make gifting our handcrafted Cashmere and Pashmina accessories a stress-free and joyful experience, allowing recipients to enjoy the elegance and warmth of our collections with complete confidence.
9. Contact Us
At Cashmere Knot Ireland, we are dedicated to providing exceptional service and support to ensure that every aspect of your shopping experience is as luxurious, seamless, and stress-free as possible. If you have any questions, concerns, or need assistance regarding our Return and Refund Policy, our dedicated Customer Support Team is always available to help with professionalism, care, and attention to detail.
You can reach us via email at support@cashmereknot.ie. This is the most effective way to contact us, allowing our team to respond promptly with detailed instructions, guidance, or solutions tailored to your specific inquiry.
Alternatively, you can contact us by phone at +353 85 812 0124 during our business hours: Monday–Friday, 9:00 AM – 5:00 PM. Our friendly and knowledgeable staff are ready to assist with any questions you may have about returns, refunds, exchanges, or any other aspect of your Cashmere Knot Ireland shopping experience.
We are committed to making your experience with Cashmere Knot Ireland fully enjoyable and worry-free. Whether you are reaching out for guidance on returning a product, clarifying policy details, or simply seeking advice on caring for your luxurious Cashmere and Pashmina pieces, our team is here to provide the support you deserve. At Cashmere Knot Ireland, your satisfaction is always our top priority, and we are proud to offer service that reflects the premium quality and elegance of our handcrafted collections.
Email: support@cashmereknot.ie
Phone: +353 85 812 0124
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
Our team is always happy to assist and ensure your experience with Cashmere Knot Ireland is as luxurious and stress-free as possible.
At Cashmere Knot Ireland, your satisfaction is our commitment. We take pride in every scarf, stole, shawl, and preloved piece we offer, and our return and refund policy reflects our dedication to quality, customer care, and sustainable luxury.