Support
At Cashmere Knot, we believe that outstanding customer care is just as important as the quality of our Pure Cashmere scarves, Pashmina stoles, and shawls. Our dedicated support team is here to guide you through every step of your shopping journey, whether you are exploring our collection, placing an order, or tracking your delivery.
We are committed to responding to your queries quickly, clearly, and efficiently, ensuring that your experience with Cashmere Knot is seamless, stress-free, and enjoyable. From detailed product information and size guidance to shipping updates, order assistance, and payment support, our team works tirelessly to provide the help you need.
Shopping with Cashmere Knot means more than just purchasing luxury scarves or stoles. It is about joining a community that values authenticity, heritage, craftsmanship, and trust. Whether you are in Ireland or the United Kingdom, we strive to make your experience with our handcrafted Cashmere and Pashmina products smooth, reliable, and satisfying, reflecting the same care and dedication that goes into creating every piece
Contact Us
We are always happy to hear from you. If you have any questions, concerns, or feedback, please reach out using the details below:
📧 Email: support@cashmereknot.ie
🌐 Website: www.cashmereknot.ie
Customer Care Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday: 10:00 AM – 4:00 PM (GMT)
Sunday & Bank Holidays: Closed
We aim to reply to all emails within 24–48 hours on business days.
Additional Support
Customer Support at Cashmere Knot
At Cashmere Knot, we believe that outstanding customer care is just as important as the quality of our Pure Cashmere scarves, Pashmina stoles, and shawls. Our dedicated support team is here to guide you through every step of your shopping journey, whether you are exploring our collection, placing an order, or tracking your delivery.
We are committed to responding to your queries quickly, clearly, and efficiently, ensuring that your experience with Cashmere Knot is seamless, stress-free, and enjoyable. From detailed product information and size guidance to shipping updates, order assistance, and payment support, our team works tirelessly to provide the help you need.
Shopping with Cashmere Knot means more than just purchasing luxury scarves or stoles. It is about joining a community that values authenticity, heritage, craftsmanship, and trust. Whether you are in Ireland or the United Kingdom, we strive to make your experience with our handcrafted Cashmere and Pashmina products smooth, reliable, and satisfying, reflecting the same care and dedication that goes into creating every piece.
Frequently Asked Questions (FAQs)
Do you offer international shipping?
Currently, Cashmere Knot ships exclusively within Ireland and the United Kingdom. All orders are carefully processed from our base in Ireland, where each Pure Cashmere scarf, Pashmina stole, and shawl is handpicked, packaged, and prepared for delivery. We work with trusted courier partners to ensure your items arrive safely, on time, and in perfect condition.
How much does shipping cost?
Shipping costs vary depending on your location within Ireland or the UK and the total weight of your order. The exact shipping fee will be calculated and displayed at checkout. We aim to keep delivery charges reasonable and affordable while partnering with trusted couriers to ensure prompt and secure delivery. Occasionally, we offer promotions or free shipping on select orders, which will be clearly communicated on our website and at checkout.
How long will it take for my order to arrive?
Estimated delivery times are:
Ireland: 3–5 business days
United Kingdom: 5–10 business days
We process and dispatch your order as quickly as possible and provide tracking information so you can monitor your shipment every step of the way.
Do you provide tracking for orders?
Yes. Every order includes tracking information. Once your order has been shipped, you will receive a tracking number and link to follow your parcel until it arrives safely.
Can I contact you before making a payment?
Absolutely. If you have questions about a product, size, shipping, or the payment process, our support team is always available to assist. We want you to feel confident and informed before completing your purchase.
What payment methods do you accept?
Cashmere Knot accepts secure payments through Stripe (credit & debit cards), Visa, MasterCard, and Google Pay. All transactions are encrypted, protected, and processed according to the strictest security standards.
Is the payment process secure?
Yes. We implement SSL encryption, trusted payment gateways, and industry-standard fraud protection protocols. Your personal and financial data remain private and secure at all times.
Will my payment details be protected?
Absolutely. We never store your full payment details. All transactions are encrypted and processed securely through Stripe and trusted card networks, allowing you to shop with complete confidence.